Privacy Policy

**Effective Date:** January 20, 2025

**Last Updated:** January 20, 2025

## Introduction

Welcome to Hey Me. We at Raindor (“we,” “us,” or “our”) respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

**TL;DR:** Your data stays on your device. We don’t sell your information. We only collect minimal analytics to improve the app.

## 1. Information We Collect

### Summary Table: Data Processing Overview

|——————-|————-|—————–|—————|

### 1.1 Personal Data You Provide

**Stored Locally on Your Device:**

– Thoughts and journal entries

– Mood and emotion tracking data

– Self-care rituals and completion status

– Weekly challenge progress

– Personal goals and achievements

– App settings and preferences

**Important:** All personal content you create is stored locally on your device using encrypted storage (Hive). We do not have access to this data.

### 1.2 Automatically Collected Information

We may automatically collect:

**Analytics Data (via Firebase Analytics):**

– Device information (model, OS version)

– App usage statistics (screens visited, features used)

– Crash reports and error logs

– Session duration and frequency

– Language preference

**Subscription Data (via RevenueCat):**

– Purchase history

– Subscription status

– Anonymous user identifier

### 1.3 Information We Do NOT Collect

– We do NOT collect your name, email, or contact information (unless you contact us directly)

– We do NOT collect your location data

– We do NOT access your camera, microphone, or contacts

– We do NOT read your personal content (thoughts, journals, entries)

– We do NOT sell your data to third parties

## 2. How We Use Your Information

### 2.1 To Provide and Maintain the App

– Display your personal content

– Save your preferences and settings

– Track your progress and achievements

– Sync data across your devices (if enabled)

### 2.2 To Improve Our Services

– Analyze usage patterns to improve features

– Fix bugs and technical issues

– Develop new features based on user behavior

– Monitor app performance and stability

### 2.3 To Manage Subscriptions

– Process in-app purchases

– Manage subscription status

– Provide customer support for billing issues

### 2.4 To Communicate With You

– Respond to your inquiries and support requests

– Send important updates about the app

– Notify you of changes to our policies

## 3. Data Storage and Security

### 3.1 Local Storage

– All personal content is stored locally on your device

– Data is encrypted using industry-standard encryption (AES-256)

– No personal data is transmitted to our servers

**Important Data Loss Notice:**

– **We do not maintain backups of your local data**

– You are responsible for backing up your data using the app’s export feature

– We are not liable for any data loss due to device issues, accidental deletion, or technical problems

– We strongly recommend regular backups to prevent loss of your personal content

### 3.2 Cloud Services (Optional)

If you choose to enable cloud backup:

– Data is encrypted before transmission

– Stored securely in Firebase Cloud Storage

– You can disable cloud backup at any time

### 3.3 Security Measures

We implement appropriate security measures including:

– Encryption of sensitive data

– Secure communication protocols (HTTPS/TLS)

– Regular security audits

– Access controls and authentication

**However,** no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

## 4. Data Sharing and Disclosure

### 4.1 Third-Party Service Providers

We use the following third-party services:

**Firebase (Google):**

– Purpose: Analytics and crash reporting

– Data Shared: Device info, usage statistics, crash logs

– Privacy Policy: https://firebase.google.com/support/privacy

**RevenueCat:**

– Purpose: Subscription management

– Data Shared: Anonymous user ID, purchase history

– Privacy Policy: https://www.revenuecat.com/privacy

**Apple App Store / Google Play:**

– Purpose: App distribution and payments

– Data Shared: Purchase information

– Privacy Policy: Apple: https://www.apple.com/legal/privacy/ | Google: https://policies.google.com/privacy

### 4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

### 4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

### 4.4 What We Do NOT Do

– We do NOT sell your personal data to third parties

– We do NOT share your personal content with advertisers

– We do NOT use your data for targeted advertising

## 5. Your Rights and Choices

### 5.1 Access and Control

You have the right to:

– Access all your personal data (stored on your device)

– Edit or delete any content you’ve created

– Export your data (backup feature)

– Delete all your data (uninstall the app)

### 5.2 Analytics Opt-Out

You can limit analytics collection by:

– Disabling analytics in app settings

– Using device-level privacy settings

– Contacting us at support@raindor.com

### 5.3 Marketing Communications

You can opt out of promotional emails by:

– Clicking “unsubscribe” in any email

– Contacting support@raindor.com

### 5.4 Data Deletion

To delete all your data:

1. Delete the app from your device (removes local data)

2. Contact support@raindor.com to request deletion of any cloud-stored data

**Note:** Some data may be retained for legal or business purposes (e.g., purchase records for tax compliance).

## 6. Children’s Privacy and Age Restrictions

### 6.1 Age Limits

– **General Users:** Hey Me is not intended for children under **13 years of age**

– **European Economic Area (EEA) and UK Users:** You must be at least **16 years old** to use the App

### 6.2 Parental Responsibility

We do not knowingly collect personal information from anyone below the applicable age limit. If we discover that a child below the age limit has provided us with personal information, we will take steps to delete such information immediately.

### 6.3 Parent or Guardian Notice

If you are a parent or guardian and believe your child has provided us with personal information:

1. Contact us immediately at support@raindor.com

2. We will verify your relationship to the child

3. We will delete the information within 30 days

**Verification may require:** Proof of guardianship or parental authority as permitted by applicable law.

## 7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the App, you consent to the transfer of your information to:

– United States (Firebase servers)

– European Union (potential server locations)

We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

## 8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

### 8.1 Local Data

– **Retention Period:** Stored on your device indefinitely until you delete it

– **Automatic Deletion:** Automatically deleted when you uninstall the app

– **No Cloud Backup:** Not backed up by us – you are responsible for creating backups

– **Permanent Deletion:** Once deleted from your device, data cannot be recovered by us

### 8.2 Analytics Data (Firebase)

– **Active Retention:** Up to 14 months

– **Anonymization:** Aggregated and anonymized after 60 days

– **Purpose:** App improvement and bug fixes

– **Legal Basis:** Legitimate interest (GDPR Art. 6(1)(f))

### 8.3 Subscription and Purchase Data (RevenueCat)

– **Retention Period:** Up to 7 years (for tax and legal compliance)

– **Purpose:** Financial records, tax reporting, fraud prevention

– **Deletion:** Can be requested, subject to legal requirements

– **Legal Basis:** Legal obligation (GDPR Art. 6(1)(c))

### 8.4 Account and Contact Data

– **Retention:** While your account is active

– **Deletion:** 90 days after account deletion request

– **Exception:** May be retained longer if required for legal claims or compliance

### 8.5 Criteria for Retention Periods

We determine retention periods based on:

– The nature and sensitivity of the data

– Potential risk of harm from unauthorized use or disclosure

– Purposes for processing

– Legal, regulatory, or contractual requirements

## 9. Cookies and Tracking Technologies

The App does not use cookies. However, third-party services (Firebase, RevenueCat) may use similar technologies to collect information. You can control these through your device settings.

## 10. Your Privacy Rights (GDPR, CCPA)

### 10.1 For EU Users (GDPR)

You have the right to:

– Access your personal data

– Rectify inaccurate data

– Erase your data (“right to be forgotten”)

– Restrict processing

– Data portability

– Object to processing

– Lodge a complaint with a supervisory authority

### 10.2 For California Users (CCPA)

You have the right to:

– Know what personal information is collected

– Know if personal information is sold or disclosed

– Say no to the sale of personal information

– Access your personal information

– Equal service and price (no discrimination)

**Note:** We do NOT sell personal information.

### 10.3 Right to Object

You have the right to object, on grounds relating to your particular situation, to processing of your personal data based on:

– **Legitimate interests** (GDPR Art. 6(1)(f))

– **Public interest or official authority** (GDPR Art. 6(1)(e))

– **Direct marketing purposes** (including profiling)

**How to Object:** Send an email to support@raindor.com with the subject line “Data Processing Objection” and explain your specific situation.

### 10.4 Exercising Your Rights

**How to Request:**

1. Email us at support@raindor.com

2. Include “Privacy Rights Request” in the subject line

3. Specify which right you wish to exercise

4. Provide verification information (we may ask for proof of identity)

**Response Time:**

– Initial response: Within 30 days

– Complex requests: Up to 60 days (we will inform you)

– No charge for the first request (excessive requests may incur fees)

**Verification Process:**

We may request specific information to verify your identity before processing requests to protect your privacy and security.

## 11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

– In-app notification

– Email (if provided)

– Updating the “Last Updated” date

Continued use of the App after changes constitutes acceptance of the updated Privacy Policy.

## 12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

**Raindor**

Email: support@raindor.com

Website: https://raindor.com

**Response Time:** We aim to respond to all inquiries within 48 hours.

## 13. Consent

By using Hey Me, you consent to:

– This Privacy Policy

– The collection and use of information as described

– The transfer of information to third-party service providers

You can withdraw your consent at any time by deleting the app and contacting support@raindor.com.

—

## Quick Reference: What We Collect

| Data Type | Collected? | How? | Why? |

|———–|———–|——|——|

| Name/Email | ❌ | Never | – |

| Location | ❌ | Never | – |

| Contacts | ❌ | Never | – |

| Photos | ❌ | Never | – |

—

**Last Updated:** January 20, 2025

**Version:** 1.0

**By using Hey Me, you acknowledge that you have read and understood this Privacy Policy.**

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